Lucidity Hospitality Group
Terms & Conditions
The following terms and conditions apply to all bookings made on this website. We would ask that you take a moment to read them prior to making a booking.
The Company enters into this agreement as principal for bookings made at the properties it owns and as agent where a booking is made for a hotel that it operates on behalf of the hotel owner. The booking confirmation will clearly state the identity of the owner.
In these Terms and Conditions, the following definitions apply:
The Company means Lucidity Group Limited (company no 10716910) whose registered office is at Hawthwaite Lane, Barrow in Furness, Cumbria LA14 4QW or its applicable group company.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the booking, these terms and any other terms and conditions stated to apply to the booking.
“Hotel” means the pre “Terms” means these terms and conditions
“Websites” means www.theduneshotel.co.uk , www.thetownhousebarrow.co.uk and any other website owned or operated by us relating to a hotel.
“VAT” means value added tax.
All Bookings at the Hotel are subject to these terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We also reserve the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No booking will be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the websites are an average per night per person until a rate is selected. Any meals, services or VAT (at the prevailing rate) are included, unless specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the website, the total for your requested stay will be displayed on the reservation summary. Prices will be charged in sterling. Any currency conversion facility provided is an approximation tool only.
The VAT breakdown shown is indicative based on the current rate of VAT and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued and is subject to change, depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items such as restaurant meals and room service are on display at relevant locations within the hotel and are available on request.
4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving licence and a valid credit or debit card, details of which will be taken in the presence of the card holder. Guests travelling from outside the UK, Ireland or any country in the Commonwealth are also obliged by law to provide the number and place of issue of passport/identity card and details of their next destination. These records will be kept for a minimum 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the hotel. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival, after which time we will be entitled to re-sell the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, all guests should vacate their rooms by 11.00 am unless a later departure time has been agreed as part of your booking. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
Rooms are subject to maximum occupancy rules set by the hotel. Should you require further details, please contact the Company or the appropriate hotel.
We accept the following methods of payment: credit cards: American Express, MasterCard/ Visa; debit cards – Visa/Delta and Visa/Electron.
For advance purchase rates, the card used on booking must be presented on arrival, along with the appropriate ID.
At the time of check-in, we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated additional charges for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash.
During your stay, the hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those additional charges exceed the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the hotel. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released. However, we are unable to control how long it takes for your bank to effect such release. If staying for multiple nights at the hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
6. Cancellation Policy and No Shows
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions given at booking.
For rates marked as “Flexible Rate” – these are cancellable without charge up to 12.00 noon local time 1 day prior to arrival. Cancellation and non-arrival charges apply after the relevant time and will be charged to the credit/debit card supplied at the time of booking. We reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not adhered to.
For rates marked “Advance Saver” – we require full prepayment for the entire stay at the time of the booking. This is non-refundable and the booking cannot be amended. Prepayment will be charged to the credit/debit card supplied at the time of the booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
7. Changes or Cancellation by the Company
In the unlikely event that we have to cancel your booking, you will be entitled a full refund. However, we cannot accept any further liability arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to the hotel.
Your booking is for a certain standard of room in the hotel and does not guarantee a specific room or the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you due to operational or safety reasons. If it is necessary to move you to an alternative room during your stay, for which a lower rate is applicable than the rate you booked at, we will refund you the difference in the rates.
7b. Changes or Cancellations due to COVID-19 19 Restrictions
If your booking is cancelled in the event of a Government lockdown, you will either be entitled to a full refund or you may move your booking to an alternative date. Please note, this may not be applicable if your reservation was made within any tier enforced or lockdown period. We reserve the right to refuse bookings or entry to any person travelling from a higher tier area than that of the hotel.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay. This includes specialist cleaning and compensation for any items that are missing after your departure. Any guest we believe to have been smoking in their room will be charged a £50.00 fee for loss of revenue due to the room being unable to allocate for 24 hours
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact our reservations office on 01229 461200 to discuss specific individual requirements and the availability of appropriate accommodation and we will do our best to accommodate your needs.
Where a hotel has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the hotel directly for more information. Cars and their contents are left entirely at the owner’s/customer’s own risk and we do not accept responsibility for loss or damage.
11. Hotel Events
Please be aware that at certain times throughout the year, some of our hotels may host weddings, events and parties which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel or cause offence to other guests or members of staff. We reserve the right to refuse accommodation or services and/or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case, we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
13. No Smoking
Guests are not permitted to smoke in rooms or public areas. Any guest we believe to have been smoking in their room will be charged a £50.00 fee for loss of revenue due to the room being unable to allocate for 24 hours.
All children (a person under 16 years of age) staying at the hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available in most of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Dogs are accepted with prior arrangement at the Company’s discretion. A charge of £10.00 per night will be incurred.
17. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
18. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the hotel other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the contract.
Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
19. Governing Law and Jurisdiction
The contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
20. Website Information
While all reasonable efforts have been taken to ensure the accuracy of information on the websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The websites are operated by the Company.