Lucidity Group Covid-19 Policy – our commitment to you…..
Apartments
From Thursday 5th November until Wednesday 2nd December we will only be open for reservations from business travellers and key workers, proof may be required on reservation and supersedes any previously advertised information during the Tier system
Bedrooms sanitised for every arriving guest
Enhanced do-not-disturb service for our guests who prefer as little face to face interaction as possible.
Increased bedroom checks by Senior Management
Anti bacterial gel provided in every bedroom
Single use products to minimise contact
Additional bedroom products to enable less staff interaction
Enhanced cleaning programmes and use of quality disinfectants, proven against COVID-19
Anti-bacterial alcohol based hand sanitiser stations at key touch points throughout the Hotel
Contactless check in and check out
Contactless payment
Minimum 1 metre social distancing standards throughout
Separate access to entering and exiting toilet facilities
Card payments only
Townhouse Bar & Kitchen
From Thursday 5th November until Wednesday 2nd December the Townhouse.211 bar and kitchen will be closed, we look forward to welcoming you back as soon as we are able to reopen
Contactless room service available for lunch and dinner daily
New capacities in restaurants and tables sanitised thoroughly between guests
Table service throughout Restaurant, Bar
Track & Trace information collected from all guests
New meet & greet system in place to ensure minimal contact
Maximum table size of 6
Single use condiments to reduce cross contamination
Pre reserved tables only for food and drink
Meetings & Events - Mezzanine
All our meeting and event space has been adjusted to facilitate social distancing of minimum 1 metre
Meeting and event spaces access controlled with new deep cleaning protocols and all touch points sanitised regularly
Bespoke food and beverage options for successful socially distanced events
Single use products to minimise contact
Team Members
Team members trained to ensure that they keep themselves and our guests safe whilst social distancing
Team members wear appropriate PPE
Team members are temperature screened at the start of every shift.
Risk Assessment available on request
